Take action immediately to find your Master Password or rescue your data: Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password. Export your data from 1Password while you still have access. You can then create a new account or vault and import. This application is designed to assess the strength of password strings. The instantaneous visual feedback provides the user a means to improve the strength of their passwords, with a hard focus on breaking the typical bad habits of faulty password formulation.
Your Emergency Kit is a PDF document with your account details and a place to write your Master Password. If you fill out your Emergency Kit and store it safely, it will allow you to access your 1Password account if you can’t sign in.
1Password asks you to save your Emergency Kit when you create an account. Check your Downloads folder to see if you already have yours. You can get another copy of your Emergency Kit in some of the 1Password apps, or by signing in to your account on 1Password.com.
Follow these tips to prepare your Emergency Kit and store it safely:
Consider what would happen if you ever forgot it or how a loved one would access your account in an emergency. If you don’t write it down, it’s still important to keep a copy of your Emergency Kit, so you don’t lose your Secret Key.
Your Emergency Kit contains everything needed to sign in to your account on 1Password.com or in the apps:
If your Master Password for LastPass is ever lost or forgotten, there are several account recovery methods to use to restore access to your Vault. If the recovery options below do not allow you to recover your Master Password, you will need to reset your LastPass account (to keep the same username) or create a brand new LastPass account and re-enter all of your data.
Please be aware that LastPass Customer Care has no knowledge of a user's Master Password. It is not possible for LastPass Customer Care to reset or change a user's Master Password if it is forgotten.
Additional resources:
Mobile account recovery allows you to use facial recognition or fingerprint identification (i.e., biometrics) for iOS or Android to reset your Master Password using biometrics if it is ever forgotten.
Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for Android.
Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for iOS.
If you previously set up a Master Password hint/reminder (either during account creation, when you last changed your Master Password, or by manually entering one into your Account Settings), you can have LastPass send you a clue in a reminder email.
Follow these instructions to reset your Master Password using a hint/reminder.
You can revert to your previous Master Passwordonly if the change had taken place within the last 30 days. Please note that reverting means that your LastPass Vault will be restored exactly the way it was since the last Master Password change, which may result in data loss (i.e., any new items updated/added since the change will not be recovered).
Follow these instructions to reset your Master Password by reverting to your previous Master Password.
Using SMS account recovery will trigger the Master Password recovery flow as long as at least one of your browsers has captured a Recovery One Time Password (which is created by logging in to the extension at least once).
Follow these instructions to reset your Master Password using SMS account recovery.
Follow these instructions to reset your Master Password using a Recovery One Time Password on any web browser where you have logged in to the LastPass web browser extension at least once.
Unfortunately, the very last and only option available is to Reset Your Account and start over with collecting data (e.g., sites, secure notes, form fill items, creating identities, etc.). This will permanently delete all of your stored encrypted data within your LastPass account, but your account status and some settings will remain untouched.
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